Last updated: June 2026
AcroEx ("we", "us", "our") is committed to protecting your personal data. This policy explains what data we collect, how we use it, and your rights under applicable data protection law including the UK GDPR and EU GDPR.
1. Data We Collect
We collect personal data in the following ways:
- Contact forms — name, email address, company name, and the message you send us.
- Email correspondence — any information you share when contacting us directly.
- Analytics — anonymised usage data collected via cookies (see our Cookie Policy for details).
- Project delivery — data shared by clients as part of an engagement, governed by a separate data processing agreement.
2. How We Use Your Data
We use your data to:
- Respond to enquiries and provide the services you request
- Manage client relationships and project delivery
- Improve our website and understand how visitors use it
- Comply with legal obligations
We do not sell your personal data to third parties. We do not use your data for unsolicited marketing without your explicit consent.
3. Third Parties
We use a limited number of trusted third-party services to operate our business — including hosting providers, email platforms, and analytics tools. These processors are contractually bound to handle your data securely and only for the purposes we specify. We do not share your data with any third party for their own marketing purposes.
4. Cookies
We use essential and analytics cookies on this website. For full details of what cookies we use and how to control them, please see our Cookie Policy.
5. Data Retention
We retain contact enquiry data for up to 2 years. Client project data is retained for the duration of the engagement plus 3 years, unless a longer period is required by law or agreed contractually. Analytics data is retained in anonymised form.
6. Your Rights
Under UK/EU GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data (subject to legal obligations)
- Object to or restrict processing in certain circumstances
- Lodge a complaint with the ICO (UK) or your local supervisory authority
7. Contact
For any privacy-related queries or to exercise your rights, contact us at contact@acroex.com. We will respond within 30 days.