Last updated: June 2026
These Terms of Service govern your use of AcroEx's website and any services we provide. By engaging AcroEx for services, you agree to these terms. Where a separate project agreement or statement of work exists, that document takes precedence for delivery-specific matters.
1. Agreement
These terms form a binding agreement between you ("the Client") and AcroEx ("we", "us"). Engagements begin when both parties have agreed to a scope of work in writing — either via a signed proposal, statement of work, or email confirmation.
2. Services
We will deliver the services described in the agreed scope of work. Any changes to scope, timeline, or deliverables must be agreed in writing by both parties. Work outside the agreed scope may be subject to additional fees. We reserve the right to decline work that conflicts with our values or legal obligations.
3. Payment
Payment terms are specified in each project proposal. Standard terms are:
- Fixed-price projects: 50% upfront, 50% on delivery (unless otherwise agreed)
- Monthly retainers: invoiced at the start of each month, payable within 14 days
- Late payments may result in work being paused until outstanding balances are settled
4. Intellectual Property
Upon receipt of full payment, all original work created specifically for a project is assigned to the Client. AcroEx retains the right to display the work in our portfolio unless otherwise agreed in writing. We retain ownership of any pre-existing tools, frameworks, or proprietary methods used in delivering the work.
5. Confidentiality
Both parties agree to treat non-public information shared during an engagement as confidential. We will not disclose client information to third parties without consent. Where an NDA is required, we are happy to sign one at the start of an engagement.
6. Limitation of Liability
AcroEx's liability for any claim arising from our services is limited to the fees paid for the specific project in which the issue arose. We are not liable for indirect, consequential, or incidental damages. We do not guarantee specific business outcomes from our work.
7. Termination
Either party may terminate an engagement with 14 days' written notice. Work completed up to the termination date will be invoiced and is payable. Prepaid retainer fees for unused time within the notice period are non-refundable unless otherwise agreed.
8. Governing Law
These terms are governed by the laws of England and Wales. Any disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact
For questions about these terms, contact us at contact@acroex.com.